Help center.
Answers to the questions we hear most. Can't find yours? Reach out from the contact page.
How do I add a new record?+
From any room page, add a record with a title, category, and the details you have on hand — brand, model, purchase date, warranty length. Attach a photo of the receipt or manual if you have one.
Can I organize records outside of rooms?+
Yes. Property-level records — like the deed, inspection report, or insurance policy — can be filed under a dedicated "Property" room.
What happens to my records if I sell the house?+
You can export the full archive as a single PDF or a zip of the underlying files from Settings, ready to hand to the next owner.
How do warranty reminders work?+
If you set a warranty end date on a record, HomeVault can notify you 60 days before it lapses. Toggle this in Settings → Notifications.
Is my data backed up?+
Yes — everything you file is stored redundantly. You can also export your archive at any time as an independent backup.
How do I delete my account?+
Contact us from the page below and we’ll permanently delete your account and all associated records within 30 days.
Still stuck? Contact us and we'll get back to you.